Responsable de réception hôtelière (H/F)

About Us At the RENAISSANCE BORDEAUX, we don't just offer a place to stay; we provide a lifestyle experience that transcends ordinary hospitality. Discover our world of luxury and innovation. Nestled in the heart of the vibrant city, our lifestyle hotel is a hub of creativity, hosting unique events and private shows featuring celebrities. We are seeking a dynamic Front Office Receptionist to join our team and help us in delivering exceptional guest experiences. YOUR MISSIONS 1. Greeting and registering guests (individuals and groups) 2. Navigate guests around local area, invoke discovery with recommendations for shopping, sight-seeing, eating and socializing. 3. Wow our guests by providing a unique welcome at the Front Desk and organizing WOW moments in our rooms to suprise them ! 4. Resolving guest challenges and taking appropriate action to ensure 100% guest satisfaction. 5. Processing payments according to procedures including authorization of all credit cards. Ensuring all cash, checks, and credit cards balance at the end of each shift. 6. Professionally and politely answer questions and respond to any guests needs. Communicates internally with other departments when necessary to resolve a guest concern or request. 7. Possess a positive and outgoing demeanor. Must have a natural talent for wanting to help people with problems no matter how large or small. 8. Read the log book daily, and record all pertinent information in the log book. What do we offer ? 1. Un 13ème mois dès 3 mois d'ancienneté et payable mensuellement sur demande. 2. Primes sur Upsell 3. Chaque heure supplémentaire travaillée est comptabilisée en donnant droit à des repos en plus! 4. Des tarifs préférentiels dans les hôtels du groupe Marriott (plus de 8000 hôtels dans le monde) et dans les 80 hôtels de notre groupe franchisé HIVELY (plusieurs marques des groupes Marriott, Accor, Thalazur, Urban Hive...) 5. Un Plan d'Epargne Entreprise avec abondement 6. Mutuelle et prévoyance offrant des garanties et une couverture maximales 7. Adhésion à une plateforme web avec réductions sur des produits du quotidien (cinéma, parcs d'attraction, coUrses alimentaires, salles de sport.) 8. Abonnement Gymlib